Founded in 2017 in Warrington – Ingenious Contact works with contact centre providers who are focused on the best in customer care. We create novel technologies and contact centre platforms to help contact centres answer and make calls faster, and give contact centre operatives the best information possible to deliver outstanding customer service.
We also provide a range of clerical, administrative and other support services to contact centres, particularly those in the “start-up phase” where the range of skills required are broad or who are focused on serving older people or those with additional and specialised communications needs.
Our services includes:
- Bespoke contact centre technology and software development
- Customisation of open source PBX platforms like Asterisk
- Customer journey mapping for maximum customer service
- IT infrastructure support and management
- Contact centre operative training
- New service design and implementation
- Office and facilities management
- Other multi-disciplinary contact centre support
For more information contact us requests@ingeniouscontact.com